Frequently Asked Questions | EMS Drivers' ED

Question 1

What is your Customer Service philosophy?

Accepted Answer

EMS Drivers' ED is always striving to better serve our students by providing excellent training and attention to each student's individual needs. We want to assure our valued students a dependable, safe driving experience and have equipped all vehicles with dual-controlled brakes and instructor-side mirrors for added safety. We are a growing driving school and are constantly looking for better ways to give excellent service to our students and their families.

Question 2

What are the Qualifications of our Instructors and Presenters?

Accepted Answer

Our team of Texas Department of Licensing and Regulation (TDLR) certified-instructors (certified as a TEA, TEA-full, or D.E.T) have been selected, screened, and underwent rigorous, written, and performance (driving training) exams. Our driving instructors must have an excellent driving record and receive annual background checks through TDLR, and in addition, receive company screening upon hire. Our presenters are first responders who have extensive experience in responding to MVA and can teach your child how not to become a statistic. Their background checks and employment screening have been completed by their individual agencies. These qualifications are high standards, but it helps assure us and the public that they are qualified instructors and presenters.

Question 3

I already have a Learner's Permit, do I still have to complete behind-the-wheel (BTW) driving with a driving school?

Accepted Answer

Texas law requires all teens to complete behind-the-wheel (BTW) training with an instructor to obtain a driver's license. Teens who completed the Parent Taught Class must complete their in-car driving lessons with their parents. The driving school can provide additional practice hours.

Question 4

How do I get my Learner's Permit?

Accepted Answer

For a student to obtain a Learner's Permit, the student must take the following items to the DPS: Student's birth certificate (original or certified copy only), US passport, or Resident Alien Card; Social Security Card - Original; Verification of Enrollment (VOE) and Attendance Form (get from your high school); Parents' proof of Texas residency (2 documents); Parents' evidence of relationship to student; DE-964 Form (get from the driving school); and the parent must sign the Texas Residency Affidavit at DPS.

Question 5

What is a Hardship License?

Accepted Answer

A hardship license - also known as a minor restricted driver license (MRDL) - is a Texas driver license that you can get before you're 16 years old or without holding your permit for a minimum of 6 months. In order to obtain a hardship license, you must show proof of why you need to drive as soon as possible.

Question 6

How old do I need to be to start a teen class?

Accepted Answer

Texas requires you to be at least 15 years old to receive a permit. If you are 14 years old, you still have the opportunity to take the course. However, we highly recommend that if you are 14 years old, your 15th birthday be no more than 30 days from the first day of class. To start behind-the-wheel lessons, you will need to have a learner's permit.

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